Shipping and Returns

Shipping

Everything I sell is handcrafted here at The Hammock Hut using quality materials and careful craftsmanship. If you have a question before ordering or would like help choosing the right hammock or accessory, please contact me at Shawn@HammockHut.com or call 715-347-7467. I’m happy to help.

I ship orders via UPS. Because of my rural location, packages need to be transported to a neighboring town for shipment. I generally ship once each week, usually on Wednesday. If you provide your email address when placing your order, UPS will send tracking information when your package enters its system.

If you need alternate shipping arrangements, please contact me before ordering and I’ll do my best to help.

Shipping is a flat $25 per order, regardless of order size or quantity.

Exchanges

I’ll gladly exchange your purchase for any reason.

I do not offer refunds.

My exchange policy lasts 30 days. If more than 30 days have passed since your purchase, I can’t offer an exchange.

To be eligible for an exchange, the item must be returned unused and in the same condition that you received it.

Gift cards are non-refundable.

To complete an exchange, I’ll need a receipt, proof of purchase, or order number.

Once the returned item is received and inspected, I’ll contact you to confirm whether the exchange is approved.

If you need to exchange an item, please contact me at Shawn@HammockHut.com or call 715-347-7467 before sending it back.

Approved exchanges may be sent to:

The Hammock Hut
330 State Highway 70 E #25
St. Germain, WI 54558

Exchange shipping

You are responsible for the cost of shipping an item back for exchange. Original and return shipping costs are non-refundable.

For items valued over $75, I recommend using a trackable shipping service or shipping insurance.